Customer Care

User and L’Occitane may communicate with each other at any time in order to address any doubts, queries, to provide support and technical assistance and/or for any other matter related to the operation and use of L’Occitane Web Page or to User’s personal data.
User may contact L’Occitane, as follows:

(i) Toll-free number 01 800 0056435, service schedule Monday to Friday from 14:30 hrs. to 18:00 hrs.; or;
(ii) Via e-mail atencion@mx.loccitane.com; or
(iii) Via mail, specialized and certified courier service with acknowledgement of receipt requested, to the following address:

L’Occitane Mexico, S.A de C.V.
Aristóteles No. 87
Colonia Polanco Chapultepec
Delegación Miguel Hidalgo
México, Distrito Federal
México 11560

Any communications sent by L’Occitane to User may be made (i) to User’s registered phone number; (ii) via mail, specialized and certified courier service with acknowledgement of receipt requested sent to User’s registered address; or (iii) via e-mail to User’s registered address; which shall be deemed as valid and shall become effective at the time the same are made. For purposes of the foregoing, User hereby states that all data and information provided are true and correct.